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Version 2.4 Last updated: March 2026

11kk Terms & Conditions — Complete Policies and User Guide

Creating an account with 11kk means you agree to abide by these rules. Take the time to read them — the terms are designed to protect you.

12 Categories
Fully in Bengali
Legally Compliant
Important Notice
  • This service is strictly for users aged 18 and above.
  • Each individual may hold only one account.
  • Wagering requirements apply to all bonus use.
  • Accounts found to be engaged in fraud will be closed.
Account Registration Policy

Learn about age verification, the single-account policy, and the requirement to provide accurate information.

Payment & Withdrawal Rules

Clear guidelines on deposit limits, the withdrawal process, timeframes, and the verification procedure.

Bonus & Promotion Terms

Wagering requirements, validity periods, and terms for specific offers — all in one place.

Betting Rules

Learn how cancelled matches are handled, how bets are settled, and how disputes are resolved.

Privacy & Data Security

How your personal information is stored and used — 11kk's transparent data policy.

Responsible Gaming Commitment

Learn how self-limits, cooling-off periods, and self-exclusion options work — know your rights.

Table of Contents
1Introduction & Acceptance

Using 11kk's website, mobile app, or any of its platforms constitutes full acceptance of these Terms & Conditions. These terms form a legally binding agreement between the company operating 11kk and the user.

If you disagree with any of these terms, please discontinue use of the service. 11kk reserves the right to update these Terms & Conditions at any time — users will be notified of any changes via email or on the platform.

Who is this service for?

Only adults aged 18 or older may use 11kk's services. Registration by minors is prohibited, and any account found to be in violation will be closed immediately upon confirmation.

2Account Registration

Accurate and complete information is required when registering with 11kk. Providing incorrect details will prevent account verification and result in withdrawals being blocked. Each person may operate only one account.

  • Full name, date of birth, and an active mobile number are required.
  • Multiple accounts registered under the same person are strictly prohibited.
  • Opening an account under someone else's identity is strictly prohibited.
  • If any of your details change, please notify Support immediately.
  • The KYC verification process may require a national ID card or passport.
Password Security

Keep your account password strictly confidential — do not share it with anyone. If you notice any suspicious activity on your account, contact 11kk Support immediately.

3Deposits & Payments

11kk currently accepts deposits via Mobile Pay, Nagad, and other approved payment methods. All transactions are processed in Bangladeshi Taka (৳).

Category Minimum Maximum (Daily) Processing Time
Mobile Pay Deposit ৳50 ৳5,00,000 Instant
Nagad Deposit ৳50 ৳5,00,000 Instant
Bank Transfer ৳1,000 ৳20,00,000 1–3 business days
  • Only payment methods registered in your own name may be used.
  • Deposits made through third parties are strictly prohibited.
  • 11kk reserves the right to review any suspicious transactions.
4Withdrawal Policy

Your account must be fully verified before you can make a withdrawal. Funds are typically sent within 5 to 15 minutes, though verification requirements may extend this to up to 24 hours.

Minimum Withdrawal
৳100
Daily Maximum
৳5,00,000
  • Withdrawals will always be processed using the same method as the original deposit.
  • KYC verification is mandatory for your first withdrawal.
  • Winnings from bonuses are subject to wagering requirements before withdrawal.
  • Withdrawals may be placed on hold if suspicious activity is detected.
5Bonuses & Offers

Each bonus offer at 11kk comes with its own specific terms. Please read the conditions of a particular offer carefully before claiming it. General rules are outlined below.

Bonus Eligibility Requirements

A specific bonus code or offer link must be used. Each offer can only be redeemed once.

Wagering & Validity

Bonuses generally must be used within 7 to 30 days. Wagering requirements typically range from 10x to 35x.

  • Two deposit bonuses cannot be active at the same time.
  • Cashback bonuses generally come with no wagering requirements.
  • If bonus abuse is detected, the bonus and any associated winnings will be forfeited.
  • Any unused bonuses will be automatically removed once they expire.
6Betting Rules

Once a bet is confirmed, it cannot be changed or cancelled — the only exception is when the Cash Out feature is available. 11kk's odds and markets are subject to change at any time.

  • The odds at the time of bet confirmation are final and will not be affected by any subsequent changes.
  • If a match is cancelled, the stake for that bet will be refunded in full.
  • If one leg of an accumulator is a draw or void, it will be counted as odds of 1.00.
  • Bets placed at incorrect odds due to a trading error may be voided.
  • Maximum win limits vary by market and are specified in each section.
7Prohibited Activities

The following activities are strictly prohibited and will result in permanent account closure, with all balances subject to forfeiture.

  • Bonus harvesting or system exploitation.
  • Creating multiple accounts to claim bonus benefits.
  • Money laundering or processing funds from illegal sources.
  • Attempting to hack or exploit any vulnerability in the platform.
  • Placing bets on behalf of a minor or allowing a minor to use your account.
  • Use of third-party betting software or bots.
Report Suspicious Activity

If anyone attempts to abuse your account or 11kk's systems, contact support immediately. The identity of anyone who reports an issue will be kept strictly confidential.

8Account Closure & Suspension

11kk reserves the right to suspend or permanently close any account at its discretion. Users are generally informed of the reason, though in certain security-related cases immediate action may be taken without prior notice.

  • Violations of the rules may result in immediate account closure without prior warning.
  • Users may also submit a request to close their own account.
  • If a valid balance exists, it may be reclaimed within 30 days of account closure.
  • If an account is closed due to misuse, the remaining balance will be forfeited.
9Privacy Policy Summary

11kk collects users' personal information solely for service operation, KYC verification, and legal compliance. Your data is never sold to third parties. To read the full Privacy Policy Click Here।

SSL Encryption
All Data Encrypted
Data Never Sold
Never to third parties
Data Deletion
Data deletion upon request
10Responsible Gaming

11kk believes entertainment and responsibility go hand in hand. That's why the platform offers a range of tools to help users manage their own play habits. These features are completely free and accessible directly from your account settings.

Deposit Limit
Set daily, weekly, or monthly spending limits.
Session Time Limit
Set a time limit on your gaming sessions.
Cooling-Off Period
Take a break for anywhere between 1 and 90 days.
Self-Exclusion
Permanently restrict your account.

For more details Responsible Play Page View.

11Dispute Resolution

If you have a dispute regarding a bet or transaction, contact 11kk support first. Most issues are resolved within 24 hours. If the matter remains unresolved, you may file a complaint through Curaçao eGaming.

  • Complaints must be submitted within 30 days of the incident.
  • Once a decision by 11kk is final, it cannot be directly reversed.
  • You may also appeal to the licensing authority for independent arbitration.
12Right to modify terms

11kk reserves the right to modify these Terms & Conditions at any time. For significant changes, users will be notified via their registered email or on the platform at least 7 days in advance. Continued use of the service after any changes takes effect will be considered acceptance of the updated terms.

Get update notifications

Keep your registered mobile number and email active. If significant changes are made to our policies, 11kk will notify you directly.

Frequently Asked Questions

Yes, 11kk has a mobile-optimized web app that works seamlessly on both Android and iOS devices. Getting started is straightforward — simply open 11kk's website in your mobile browser. At the bottom of the page or in the settings menu, you'll find the "Add to Home Screen" or "Add to Home Screen" option. Tapping it adds the 11kk icon directly to your phone's home screen, so you can launch it just like a native app. This works on both iOS (Safari) and Android (Chrome). It uses less data, loads faster, and supports push notifications — no separate download from the Google Play Store or App Store required.

11kk uses multiple layers of protection to keep your personal information and funds secure. First, all data is 256-bit SSL Encryptionsecured — meaning no third party can intercept data transmitted between your browser and our servers. Second, payment details (Mobile Pay/Nagad numbers) are not stored on 11kk's servers — they are processed directly through the payment gateway. Third, your account has Two-Factor Authentication (2FA) feature enabled. Fourth, 11kk is licensed by Curaçao eGaming, which mandates regular security audits. Your personal data is never sold to third parties — it is used solely for KYC verification and legal compliance purposes.
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You've read the terms — now get started

11kk keeps things simple — clear rules, verified security, and a service built for Bangladeshi players. Register today and claim your 120% welcome bonus.

Register Responsible Play

For users 18 and over. Continued use of this service constitutes acceptance of the terms and conditions above.

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