No, not at all. To create an account with 11kk, you must be at least 18 years must be complete — this is a strict requirement. You must provide your date of birth at registration, and complete KYC verification using your National ID (NID) or birth certificate before making any payments or withdrawals.
If anyone opens an account using false information and is later found to be under 18, the account will be permanently closed and the balance may be forfeited. 11kk is committed to responsible gaming and takes active steps to protect minors. To learn more, visit our Responsible Gaming View the page.
If anyone opens an account using false information and is later found to be under 18, the account will be permanently closed and the balance may be forfeited. 11kk is committed to responsible gaming and takes active steps to protect minors. To learn more, visit our Responsible Gaming View the page.
There are generally two reasons why a 11kk account may get locked: (1) Entering the wrong password more than 5 times in a row, (2) The system has automatically locked the account due to suspicious login activity or a security concern.
Here's what to do in this situation:
Here's what to do in this situation:
- 1Click the "Forgot Password?" link on the login page and receive an OTP on your registered mobile number.
- 2Reset your password with an OTP — your new password must be at least 8 characters and include a mix of letters and numbers.
- 3If that doesn't work either, contact us via live chat. Share your name, mobile number, and the date of your last transaction and our support team will within 10–15 minutes will unlock your account.
- 4To prevent this in the future, enable two-factor authentication (2FA) on your account.
The most common reason the app won't open is Old Version or Cash Stuck. Follow the steps below to resolve this:
- 1View Updates: Check the version of the 11kk app installed on your device. If a newer version is available, update it immediately — older versions can crash because they're no longer compatible with the server.
- 2Clear Cache: On Android, go to Settings → Apps → 11kk → Storage → Clear Cache. On iOS, delete the app and reinstall it.
- 3Restart your phone and ensure you have a stable internet connection.
- 4For app issues, contact On a mobile browser Head to 11kk — all features will work normally.
- 5If the issue persists, contact support with a screenshot along with your device model and Android/iOS version.
In 11kk's Live Casino section With a real dealer Play along with live video streaming — featuring Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, Sic Bo, and many more games.
To get started, here's what to do:
Tips: If it's your first time, start with smaller chip amounts. You can also chat with the dealer directly on screen. If you experience any streaming issues, refresh your browser or switch to a stronger network connection.
To get started, here's what to do:
- 1Log in and from the top menu "Live Casino" Go to the section.
- 2Choose your preferred game — each one features Table Limits will be displayed (typically ৳50 to ৳50,000).
- 3Select your chip value and click on the betting area to place your bet.
- 4When a round ends and you win, the winnings are instantly added to your balance.
Tips: If it's your first time, start with smaller chip amounts. You can also chat with the dealer directly on screen. If you experience any streaming issues, refresh your browser or switch to a stronger network connection.
On 11kk Two-Factor Authentication (2FA) Once enabled, a password alone won't be enough to log in — an OTP will be sent to your phone every time. This adds a powerful layer of security to your account.
Steps to enable:
Important: If you change your mobile number, notify support right away — otherwise you may lose access to your own account. Keep your SIM card secure while 2FA is active.
Steps to enable:
- 1Log in and go to your profile icon → "Settings" → "Security" Go to.
- 2"Two-Factor Authentication" or "2FA Enable" Find the option and enable it.
- 3Verify your mobile number — you'll receive a test OTP, enter it to confirm.
- 4Once saved successfully, you'll receive an OTP on your phone with every login from that point on.
Important: If you change your mobile number, notify support right away — otherwise you may lose access to your own account. Keep your SIM card secure while 2FA is active.
Cricket Betting is hugely popular on 11kk. You'll find markets for Bangladesh national team matches, the IPL, T20 World Cup, Pakistan Super League, Big Bash, and all other major tournaments.
Steps to bet on cricket:
During the match Live Bettingis also possible — but keep in mind that live betting odds change quickly, so you'll have less time to make your decision.
Steps to bet on cricket:
- 1Log in and Sports Betting Go to the section. On the left side "Cricket" Select.
- 2Click on your preferred match — access 50+ markets including Match Winner, Toss, Top Batter, Total Runs, Over/Under, and more.
- 3Click on the odds you want to bet on — the bet slip will open on the right.
- 4Enter your bet amount (minimum ৳30). Your potential winnings will be calculated automatically.
- 5Click "Place Bet" and confirm. Once successful, a confirmation will appear on your bet slip.
During the match Live Bettingis also possible — but keep in mind that live betting odds change quickly, so you'll have less time to make your decision.
The wagering requirement is the amount you need to bet before a bonus can be withdrawn. There's nothing to worry about — it's a straightforward calculation.
Let's break it down with an example:
Say you deposit ৳1,000 and receive a 120% bonus — that's ৳1,200 in bonus funds. If the wagering requirement is 10x If so, then:
৳1,200 × 10 = ৳12,000 Total amount to wager
This ৳12,000 bet requirement can be met by placing multiple smaller bets across any Sports Betting market. Once the condition is fulfilled, the bonus becomes withdrawable.
Please note: Minimum Odds 1.50 or higher will count toward wagering. Conditions may differ for casino games. For details Terms & ConditionsYou can find it there. Your current wagering progress is visible under the "Bonus" section in your profile.
Let's break it down with an example:
Say you deposit ৳1,000 and receive a 120% bonus — that's ৳1,200 in bonus funds. If the wagering requirement is 10x If so, then:
৳1,200 × 10 = ৳12,000 Total amount to wager
This ৳12,000 bet requirement can be met by placing multiple smaller bets across any Sports Betting market. Once the condition is fulfilled, the bonus becomes withdrawable.
Please note: Minimum Odds 1.50 or higher will count toward wagering. Conditions may differ for casino games. For details Terms & ConditionsYou can find it there. Your current wagering progress is visible under the "Bonus" section in your profile.